What if something I ordered arrived damaged or I received the wrong item?
Contact us within 7 days of receiving the item here and we will help make it right.
Can I return items that are on sale?
Sale items marked ‘Final Sale’ have been reduced in price and cannot be returned or exchanged. Items purchased as a gift are still applicable to our ‘Final Sale’ policy and cannot be returned.
How do I return an item?
Please initiate your return here: myaccount.lafamiliaforever.com
Please read our return policy below and use our return form to proceed with a return:
All items received for return within the 30 day period will be fully refunded. Items returned within 30 days of receipt may be refunded to the original form of payment or store credit.
What items are not eligible for refund or exchange?
All items marked ‘Final Sale’
Intimate apparel including Underwear, Socks
Damaged, washed, worn or altered items, including items returned with deodorant, makeup, smoke, perfume and/or stains are not eligible for exchange.
If you would like to exchange your item for a different size or color, please contact us at and we will check to see if we have the item in stock. If we have the item, we will hold it for you until we receive the return and then ship your exchanged item to you. If we do not have the item in the color or size you requested, we will issue a full refund upon receiving the return. Since many of our items sell out quickly, we cannot guarantee that any item(s) will be in stock.
How long do refunds take?
Please allow 10 business days for your return to be processed. You will receive an email confirmation when your refund has been processed. Your banking institution may require additional days to process and post this transaction to your account.
Refunds are issued back to the original method of payment or with an online credit.
